CBT, its affiliates and employees are dedicated to protecting the privacy of your non-public information. Whether you do business with Commerce Bank & Trust Company or a member of our family of affiliates, your privacy is protected. To help you better understand how your personal information is protected here at CBT, we are providing you with the following statement describing our privacy policies and practices. In the event your relationship with us terminates, or you become an inactive customer, we will continue to adhere to the policies and practices described below.
Non-affiliated Third Parties
Non-affiliated third parties are those which are not part of the family of companies controlled by Commerce Bank & Trust Company.
Affiliates
Our affiliates are the family of companies controlled by Commerce Bank & Trust Company and include: 1-800 East West Mortgage Company; 1-800 East West Mortgage Company, LLC; Commerce Investment Corporation; Commerce Investment Corporation II; and Metro Commerce Real Estate, Inc.
What Information We Collect
As a financial institution, we must collect, retain, and use information about our customers and applicants for the purpose of providing our products and services. We may collect non-public personal information from a variety of sources:
- Information you give us on applications or other forms
- Information about your transactions with us
- Information about your transactions with other parties
- Information from a consumer reporting agency
- Information we receive as a result of verifying customer information
The information collected and retained by CBT is used for specific business purposes, such as approving or administering your account, complying with banking regulations, protecting against fraud, and developing a better understanding of your financial needs to provide you with products and services of value to you.
The Information That May Be Shared Within Commerce Bank & Trust Company
We believe that the responsible use of information benefits our customers by enabling us to understand their specific financial needs and to offer products and services tailored to meet those needs. To continue providing you with the best possible service and offering you the broadest array of financial products, we reserve the right to share the non-public personal information we collect among our family of affiliates in accordance with prudent security procedures. The information shared may include information that you have provided to us on an application (such as your name, address, and telephone number); information we obtain from a consumer report (such as your credit score or credit history with others); information we obtain to verify representations made by you (such as your open lines of credit); information that relates to our experiences or transactions with you or your accounts (such as account balances and payment history); and information we obtain from a third party regarding their employment, credit, or other relationship with you (such as your employment history).
What Information We Disclose
CBT does not sell or provide non-public personal information about customers or former customers to other companies for their independent use. To provide our customers with products or services that we believe will meet their financial needs, we may disclose limited non-public personal information to reputable companies that perform marketing services on our behalf or to other financial institutions with whom we have joint-marketing agreements (such as our branded credit card provider). The information shared may include information that has been provided to us by you (such as your name and address), from outside sources, or information derived from our experiences or transactions with you (such as account balance or payment history). We may also reveal specific information about your accounts if you request or authorize it, to help complete a transaction initiated by you, to a credit reporting agency in accordance with standard banking industry practice, or as permitted or required by law. Whenever we use a third party company to provide services to us on your behalf, these third parties must agree to strict confidentiality provisions to assure the protection of your information.
How We Protect Your Personal Information
We continue to enhance and maintain appropriate security safeguards, standards, and procedures to protect against the unauthorized access or use of your non-public personal information. To maintain the security of this non-public information, we restrict access to your personal and account information to persons who need to know that information to provide you products and services. Employees are trained to protect the information we have about you and are prohibited from giving information about you to anyone in a manner that would violate any applicable law or our privacy policy. We maintain the most applicable physical, procedural, and electronic safeguards to guard your information in compliance with state and federal guidelines.
Information Related to Electronic Banking
When you visit our internet website, you should be aware that we may use standard software commonly referred to as “cookies.” A cookie is a small text file or text identifier placed on your computer by us. Cookies are commonly used on websites and will not harm your system.
The purpose of a cookie is to collect information such as date and time of your visit, the pages you visited, and the services you used while at our site. This information allows us to help gauge the usefulness of our site. Cookies do not collect any non-public personal information. If you do not wish to have these cookies placed on your computer, you may disable them by making the appropriate selection from your browser options.
When you apply online for accounts or services, or enroll in Mane-Link Banking, you provide personal information that is necessary for us to process your application. That information is sent to our server in a secure session established with a secure socket layer. For your convenience, our web site may allow you to transfer to sites maintained by other organizations.
Please be aware that the privacy policies of those organizations, and not that of CBT, govern any non-public personal information you release on such linked internet sites.
Accuracy of Records and Your Right to Correct
We continually strive to maintain current, complete and accurate information about you and your accounts. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. You may send your notice to: Compliance Officer, Commerce Bank & Trust Company, P.O. Box 15020, Worcester, MA 01615-0020. We will investigate your concerns and we will correct any inaccuracies, to the extent we are able to do so.
Questions About Privacy
If you have any questions about CBT’s privacy policy or practices, or if you have concerns about the protection of your information, please contact us by mail at: Compliance Officer, Commerce Bank & Trust Company, P.O. Box 15020, Worcester, MA 01615-0020.
REV. 08/2006
USA Patriot Act
Important information about procedures for obtaining a loan. To help the government fight the funding of terrorism and money laundering activities, Federal Law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
What this means for you:
- When you apply for a loan, we will ask for your name, address, date of birth, and other information that will allow us to identify you.
- We may also ask to see your driver’s license or other identifying documents.
- We may retain copies of certain documents.
Important information:
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